Return & Refund Policy

Not in love with your new purchase? Please contact us at support@zenpeek.com and we’d be more than happy to help you sort your issue out and find the best solution for you!

Modifications or Cancellation of your order
After your order has been placed, you have 24 hours to contact us and request an order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.

Damaged/Incorrect Order
We are doing our best to ensure product quality and order accuracy. However,  it may happen that you receive a damaged item or incorrect product. But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.

All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at support@zenpeek.com and we will organize a replacement or a refund for you!

Order not received
If your item has not arrived within 15 days after having ordered, Contact Us for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)

Returns
Please Contact Us before returning an item and always include your order number in the package with the returned item.
In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.

Please make sure that:
The product was purchased in the last 30 days